Iain Carmichael

Managing Director

Iain is the Managing Director.

What external industry leaders say:

.

Lee Woodward - CEO - Realtair Academy

"The interview was a fantastic example of modern real estate leadership.

The clarity that James & Graeme have around their role and the outcomes they need to execute for the sales team daily is outstanding.

Your company managed Agent-based Prospecting & Marketing Plans, designed to make them famous in their community, are brilliantly driving sales success for your agents.

This is an excellent example of a professionally run real estate business.

I look forward to watching your business continue to grow and provide the unsurpassed environment you have created."

.

Scott Harman - Real Estate Coach

"I just wanted to let you know about some feedback I have been getting from your staff over the last few months.

It has been overwhelming support from the troops.

They are all so thankful for everything that you provide them.

The support you offer your team is second to none.

I have worked with a lot of teams and a lot of offices, and the support you offer is nothing short of outstanding.

I can tell you there is not another real estate office in existence that does the things you guys do.

Congrats on putting so much behind your Agents."

.

.

Iain's customers are the people he works with and his efforts go into providing a friendly, positive, and supportive environment where agents and staff can develop and increase their personal business.

Iain is a non-selling Principal.

What is provided to Agents working here:

1 - 12 Agent Support staff – experts who do almost everything for you. Your paperwork and Listings processed; Contracts managed until Settlement; Marketing designed and printed; Social Media managed; Prospecting prepared; Telemarketing done; For Sale Signs installed; weekly Pointer Signs installed - all done for you.

2 - Our Agent Support peoples' administration skills save you between 70% to 80% of your time depending on your current circumstances - this figure is based on the actual experience of very good agents recently joining the company - you can use the time saved for more business or family - that's 3 to 4 days a week of extra time!

3 - Full-time Sales Manager – Agents set their own goals - we help you achieve them - Business Plans + Marketing Plans

4 - Full-time Assistant Sales Manager - concentrating on Agent Business Growth – all your prospecting and telemarketing organised; databasing; software training; scripts; every assistance in many other ways

5 - Full-time Graphic Designer – all your marketing professionally created with care and looking beautiful - property brochures; booklets; leaflets; adverts etc

6 - Social Media - high-quality content created and managed on your platforms to attract followers and to build your brand awareness - you don't need to do anything

7 - Agent video production - this will save you up to $10,000

8 - In-house high-quality Fuji Xerox C60 commercial-grade printer

9 - Telemarketing for Agents

10 - Exclusive Facebook marketing generating leads

11 - New opportunities are given to every Agent, every day

12 - All Leads go to Agents – not to the Principal or Management – Iain is non-selling, you are not in competition with the boss!

13 - All the latest software is provided - working to generate business for you

14 - On-site training by top-quality external industry experts – monthly “Road of Captains” and two annual “KickStart” company conferences – we invest in you

15. - Two RealEstate.com.au accounts - Premier and Standard - never miss a listing on cost

16 - A Customer Service Program runs in the background to help secure your future pipe-line business – delivered in your name

17 - No financial costs to you – the company only does well, when you do well

18 - Regular company events organised for those who are interested

19 - Agents only do 3 basic jobs here 1. Bring a smile 2. Prospect 3. List & Sell

20 - New offices coming in 2021

.

Contact Iain for a totally confidential conversation on how we can solve your obstructions to a better future

'

Read what others say - Testimonials below:

***********************************************************

Donna Pinkerton

Just a quick note of thanks and appreciation to the Management Team at LJ Hooker Property Centre, Iain, Amanda, James, Stuart, and Graeme.

For over 20 years I have worked in, loved, and been frustrated by this Industry. It's so simple yet so hard at the same time. During my first few months here in your office I must say I am really, truly impressed.

You have managed to pull together what just about every office claim to offer but very few deliver on - real Agent support. Not just support, but a team of people who are committed to the Agents success with a smile. Your systems and procedures have delivered far above and beyond what I had anticipated. As a previous real estate office Owner and Sales Team Manager I know it's the elusive holy grail.

I've spent time thinking about why it works here and not many other places. What I see behind the scenes is a family-owned business and management team who take on distinct support roles while at the same time are fully committed to the same vision. The Agent Support Team is exactly the same. It's not about competition and ego, it's about systems, processes, and culture.

To put it simply you guys (and gals) rock! I love your work and look forward to some amazing results.

Thanks for having me.

***********************************************************

Bruce Hutchison

I joined LJ Hooker Property Centre in November 2021 and came with 24 years of experience. I’m often asked since my move “what is it like?” and my automatic response is "next level to anything I have ever experienced”.

The owners are so driven for their Agents' success, that they provide lots of agent support assistance including graphic designer, top-class in-house printing, telemarketing and so much more.

I have followed other Agents' careers since they joined and have watched them grow.

When I was invited to join this remarkable team I was initially sceptical but the proof is there with sales on the board and appraisal leads rolling in – it's only been a matter of weeks and I can already see you that can double or triple your business here.

If you can’t double your income at LJ Hooker Property Centre you’re just not showing up to work!

After only a short period I am now a passionate advocate for the Carmichaels and what they stand for. They only want the best for their Staff and Agents and as a result, the culture here is the best I’ve seen.

My thoughts now are, I wish I'd come sooner!

***********************************************************

Jesse Mitchell

My experience with the Carmichael family and the LJ Hooker Property Centre has been outstanding in all ways. The management style is clearly centred on positivity and high energy. They are always asking how they can help and are constantly finding new ways to improve and enhance their agents and support staff’s happiness.

This flows across all systems and support. Basically, if it can be done for agents it is; purely so they are free to provide their clients with the best possible service. These systems are some of the best I have ever experienced and I am positive they are at the top of the Australian real estate industry.

The culture is one of high performance yet support. The entire team is friendly; often coming together to support each other on the job and at regular social events.

It’s a privilege and pleasure to be part of this team.

***********************************************************

Dylan Hopp

After five years of working in a team at another agency, it was time to take the next step in my real estate journey. After meeting with Iain and his staff at LJ Hooker, I knew they would be the right group of people to support me in my career. From the professional initial meeting; to their outstanding onboarding process; to their continued support and training - I am now on track to reach my goals.

The feeling of support provided by this LJ Hooker team is unmatched in our industry.

To put it bluntly, I'm not competing with my Principal for business, my Principal is supporting me to expand my business. This point can't be underestimated in its importance of taking your career to the next level.

I thought this was a big office, with lots of bums on seats, as they say. Actually, the reality is that everyone here does well and the owners care about each and every persons' success. I didn’t expect that, but it’s true.

I would not hesitate to recommend any agent at any stage of their career to sit down with Iain and see how he and his team can assist you in taking your real estate business to where it deserves to be.

“Leadership is action, not position.” Donald H. McGannon, these guys lead!!

Day in day out! It’s inevitable that success will follow.

***********************************************************

Kai Evans

Best structure and the most resources I have ever seen or worked with.

As soon as I met with Iain I knew LJ Hooker was the place for me.

From the moment I walked in the door, I felt at home. The staff is extremely knowledgeable and helpful. The systems they have in place are without a doubt the best in the industry. I would highly recommend any agent that wants to increase their business to give Iain a call!

***********************************************************

Corinne Guterres

Thank you for all you have done from Day 1 of me becoming a part of your agency, is support me. I cannot tell you how much this has meant to me and I want you to know that I am very grateful and appreciative.

I started my real estate journey in 2014 and was with my previous agency for almost 3 years prior to joining LJ Hooker. It was not an easy decision for me to leave a place where I was treated fairly and where I was actually doing quite well.

Change brings new challenges and the unknown, but I needn’t have worried. I can honestly say that I have never felt so welcome and supported as I do now.

In an industry where backstabbing, empty promises, and the constant pressure to SELL, SELL, SELL, is par for the course, I believe that this LJ Hooker business has got its priorities right.

The Carmichael family really looks after and cares for their staff; offers a wonderful support network, and encourages a respectful work environment.

My only regret is that I didn’t agree to have a coffee with Iain Carmichael years earlier!

***********************************************************

Craig Barnes

I would just like to thank the Carmichael family for all their help since joining the LJ Hooker brand. They really make you feel part of the family, with a fantastic office culture; mentorship; training, and guidance. Another benefit of joining Iain and LJ Hooker is the amazing administration team, which looks after all my admin; contracts; graphic designing; and marketing. This allows me to do what I enjoy most, which is looking after my clients and helping them achieve their goals.

Thank you Iain & the whole Carmichael family.

***********************************************************

Kirstie Clarke - Domain Group Account Manager

I really admire your business Iain! You have such a great team

***********************************************************

Lee Aston

I have been here with LJ Hooker since January 2019. Great move. I am really enjoying myself. Great bunch of people.

I made the move to LJ Hooker purely on a business decision. I had known a number of agents who had worked there a long time and everyone said the same thing - “it’s a fantastic place to work”.

Working in the office is really good. Everyone is happy chappies. We’re all pulling together and looking to help. It’s a friendly atmosphere. It’s a great environment to work in.

***********************************************************

Ian Shortell

You don’t often work with a support team that you regard as friends. This team is the best team I have worked with within the last 20 years. I am never let down, in fact, it seems like I am the most important person in the office for I ask for something and it is always done promptly and accurately. I am confident all the sales staff will tell you similar. The other aspect I really appreciate is they know when something is important or urgent and prioritize it accordingly.

It is a really great team and I am proud to be associated with all of them.

***********************************************************

Debbie Ward - Previous owner of LJ Hooker Birkdale

I would just like to take this opportunity to thank you and your office for the smooth transition.

The service of you and your administration team to assist in settling into the new office and new systems has been outstanding.

The professionalism, friendliness, and support have been above and beyond and my compliments to you for the smooth running of both your sales and rental offices.

It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff.

It would be a pleasure for an agent to work here at LJ Hooker.

***********************************************************

Claire Uttley

I joined LJ Hooker after being approached by Iain Carmichael and I haven’t looked back. I loved the feel; the approach; the positive nature; and just the loveliness of them all.

Since joining I have met some amazing people. I have to tell you that it is a wonderful place to work in terms of characters and just beautiful people.

Since I have been with LJ Hooker I have had listings and sales that I am very pleased with, and to be completely honest I didn’t realize that I would do as well with these guys but because of their support which they have in place, I have been able to.

I had personal situations in my life that stopped me from working at the start of the year and if it wasn’t for their constant support, guidance, and care, it would have been very hard to help my sellers and my buyers - they took over the role completely. I am in absolute awe of the Carmichael family.

The support of the office is integral to listing and selling property. If I am busy doing paperwork I can’t do that, so they have this amazing support system in place. I have admin at my beck and call, and they are wonderful people - they are problem solvers, and they communicate efficiently. It’s a great team.

The lead generation they provide me with - I didn’t believe existed for Sales Agents! So I am very happy with the leads they supply me with, as well as all the prospecting tools they give me, and constantly update.

We have Growth Meetings every week to grow our business. We have monthly training called “Road to Captains” which helps all our agents to prospect; follow up; learn our systems; and become better agents.

I am constantly inspired by the number of people in our office. We have a lot of sales agents who are fantastic and I am proud of them because they are part of our team. It is not a competitive environment – it is a team environment.

(You can view this testimonial on our Facebook page).

***********************************************************

Garcon Keelan – Domain Group Sales Manager

Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office.

***********************************************************

Margot Fabian

I joined LJ Hooker recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation would be to consider working under their umbrella.

I have received endless assistance in setting up - which has brought me immediate success.

I have also enjoyed the comradery and congenial ambiance in the office. They certainly deserve all the many accolades they have won!

I look forward to being part of their success story!

***********************************************************

Claire Swanepoel - Domain Group Account Manager

Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke:)

***********************************************************

Heather Coventry

LJ Hooker under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business.

Words that spring to mind are integrity, fortitude, and professionalism.

The service is impeccable no matter who you deal with - the energy and the thoughtfulness are second to none.

I’ve been in real estate for 18 years and not had support like this.

***********************************************************

Lauren Rowe

This is just a short note to say a big thank you for all the help, support, and assistance you have given me at LJ Hooker.

The office is a happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs.

***********************************************************

Phil & Bev Dominey

What we like about working in this LJ Hooker office is that we have a non-selling Principal.

We get all the support and don’t need to worry about a thing - as it’s all done by Admin who are always on call and help if you need anything done. We just get on and list and sell. It’s great.

We really like working in a large office – we work as a team – that’s what it’s all about.

***********************************************************

Ming Body

I started with LJ Hooker in December 2018. Initially, I didn’t want to change agency but now I can say it was the best decision I have made.

The support and help I have received here have been outstanding - which was so much more than I expected. To grow your business in real estate, LJ Hooker provides excellent training, mentoring, and support.

As it is a top agency I have the opportunity to work with experienced LJ Hooker agents and have learned a lot from them - we have such a great team and we all work well together. Many of them have been so friendly and don’t mind helping each other.

The office is at the cutting edge of technology; has a massive database of buyers and sellers; an in-house graphic designer; telemarketing; and the best administration team you could think of. Our work is to prospect; negotiate the price, and sell. The majority of the work is done by the agent support team.

Thank you to the Carmichael family. You guys have such integrity; moral values; and generosity ... you work very hard to help us to succeed.

***********************************************************

Paul Joyce

I just wanted to say a couple of "thank yous", to you, and your family, and the team for making me feel so welcome.

What I find is that I have one on ones with James to see how things are going. My goals are to build my own dream house and we are getting close to achieving where I want to be now, and that's because of the support I've got from James and saying well if this is one of your goals, this is the way to achieve it - get out and do this, do that. Being pointed in the right direction is a massive plus for me - I am getting close to where I want to be now.

The background support that we get from the Admin side of the Team is fantastic - that's probably the one thing I have noticed since being here is the support system, if you want something it is there, there's no "you've got to look after that yourself" - you just ask the question and it's done for you. With the support I have had I have stepped up from one level to another level and now I am loving every minute of it.

Since I have come here I have come to work with a smile on my face every day, and that is because everybody is happy - we are a Team - we all get on well ... it is a smiley happy environment - I love it.

***********************************************************

Claire Uttley

The Carmichael family has gone above and beyond for my journey with them at LJ Hooker.

There is absolute constant support at any time of day, and they consistently provide world-class training and fantastic backup processes.

This combined with the lovely family values they hold, puts them in the best position for real estate for me.

There is no-one I would rather work with as a result.

I’m incredibly thankful.

***********************************************************

Ian Shortell - Previous owner of The Professionals

Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do.

I just list and sell.

If I need some help I have an admin team that helps me.

It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me.

It’s a great office to be part of.

Has my business grown is a question! Yes, we have found it a lot easier - because we just list and sell real estate.

We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive.

We have had the best quarter we’ve ever had – and we’ve only been here for nine months.

In terms of admin support, there’s someone to do anything. We’ve got a great office manager, we’ve got a great support team, we’ve got people who look after your marketing, they look after your accounts, they look after putting your listings up and down, signs I don’t have to worry about…I don’t put up signs…I don’t do anything.

It’s simple – I list and sell real estate.

***********************************************************

Chris Roy

After working in the industry for many years and seeing how a large number of offices operate, without a doubt, I would have to say that Iain has got it spot on!

The support, backup, and resources are right there ready to go, along with systems and processes to make our job of selling as uncomplicated and as stress-free as possible.

Salespeople are salespeople because that’s what they are good at, and here at LJ Hooker, all of the admin and ‘busy work’ is done for you.

If you are not here now, you should be.

***********************************************************

Nathan Carter

Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business.

He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?"

It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents normally have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker, they do all the hard work.

There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you.

So my life is made incredibly easy by the entire team.

When someone lists their house with Nathan, it's with the whole team at LJ Hooker. As soon as I list a property the office gets straight to work.

***********************************************************

Catherine Goldwater

I just wanted to say a big “thank you” for persevering despite my skepticism – now that I have made the move to LJ Hooker I am delighted at the environment.

Coming from a tiny agency I am particularly enjoying the ongoing professional development you are offering regularly. The quality of your chosen speakers is second to none.

It has also taken me a little while to get used to the level of assistance available in our office. I had been used to doing absolutely everything myself but am delighted to relinquish so many of the mundane tasks to your willing support crew. The overwhelming office attitude is “what can I do to help?” – a most refreshing approach.

***********************************************************

Alan Lucas

Thanks, Iain, it is a pleasure and a privilege to now be a part of your team!

After almost 40 years in this amazing industry, Janice and I have been blown away by the professionalism, support, and services that your company has provided to us since we started with you!!

The amazing backup and resources provided by all the management and administration team have been extraordinary!!

Everyone has been so friendly and supportive, and it is giving us a significant competitive edge in the market place.

Your office is world-class.

Thanks to you, and all your family and team!

***********************************************************

Rachael Munro

Working at LJ Hooker is so easy for a real estate salesperson with the amount of business growth support you receive you only have to focus on listing and selling properties, this makes it easier to do your job.

The team is lovely and extremely helpful, everything is done in the background for you.

I have now been in the industry for almost 3 years and have worked for Raine & Horne and Remax.

I was told by you that I would receive great support and how my main focus would be canvassing and obtaining listings, I was hesitant as many people in the industry promise the world and it just doesn’t happen.

But that is why I need you to know how you are starting to turn my entire career around, I now am excited about coming to work every day and no longer have the same anxiety about work.

The support your team offers is more than was promised and the most important thing is that you have processes in place that ensure future pipeline business.

Following James' (our Sales Manager) processes have been successful for me and I am getting more listings than ever before.

The entire team is welcoming and helpful. I am not sad about my previous experience in the industry, however, I know if I had joined a lot sooner than I had I would have been much closer to achieving my goals.

Thank you from the bottom of my heart for having me on your team.

Forever grateful

Rach


 

What our customers say

See all

Just a quick note of thanks and appreciation to the Management Team at LJ Hooker Property Centre, Iain, Amanda, James, Stuart, and Graeme. For over 20 years I have worked in, loved, and been frustrated by this Industry. It's so simple yet so hard at the same time. During my first few months here in your office I must say I am really, truly impressed. You have managed to pull together what just about every office claim to offer but very few deliver on, real Agent support. Not just support, but a team of people who are committed to the Agents success with a smile. Your systems and procedures have delivered far above and beyond what I had anticipated. As a previous real estate office Owner and Sales Team Manager I know it's the elusive holy grail. I've spent time thinking about why it works here and not many other places. What I see behind the scenes is a family-owned business and management team who take on distinct support roles while at the same time are fully committed to the same vision. The Agent Support Team is exactly the same. It's not about competition and ego, it's about systems, processes, and culture. To put it simply you guys (and gals) rock! I love your work and look forward to some amazing results. Thanks for having me.

Donna Pinkerton

I recently joined LJ Hooker Property Centre in November 2021 and came with 24 years of experience. I’m often asked since my move “what is it like?” and my automatic response is "next level to anything I have ever experienced”. The owners are so driven for their Agents' success, that they provide lots of agent support assistance including graphic designer, top-class in-house printing, telemarketing and so much more. I have followed other Agents' careers since they joined and have watched them grow. When I was invited to join this remarkable team I was initially sceptical but the proof is there with sales on the board and appraisal leads rolling in – it's only been a matter of weeks and I can already see that you can double or triple your business here. If you can’t double your income at LJ Hooker Property Centre you’re just not showing up to work! After only a short period I am now a passionate advocate for the Carmichaels and what they stand for. They only want the best for their Staff and Agents and as a result, the culture here is the best I’ve seen. My thoughts now are, I wish I'd come sooner!

Bruce Hutchison

The interview was a fantastic example of modern real estate leadership. The clarity that James & Graeme have around their role and the outcomes they need to execute for the sales team daily was outstanding. I look forward to watching your business continue to grow and provide the unsurpassed environment you have created. The Company Managed Agent-based Prospecting & Marketing Plan. Brilliantly driving sales success by executing the agent-based prospecting & marketing plan for the agents. With up to 700 sales a year across 25 listing agents this is the Number One LJ Hooker office for the number of sales. This podcast is a deep dive into how agent success with a simple agent business & marketing plan per agent is designed to make them famous in their community. This session is an excellent example of the front end and back end of a professionally run real estate business. Congratulations to Managing Director Iain Carmichael these boys get on with the job and have executed so well. Audio out next week.

Lee Woodward - CEO - Realtair Academy

I just wanted to let you know about some feedback I have been getting from your staff over the last few months. It has been overwhelming support from the troops. They are all so thankful for everything that you provide them. The support you offer your team is second to none. I have worked with a lot of teams and a lot of offices, and the support you offer is nothing short of outstanding. I can tell you there is not another real estate office in existence that does the things you guys do. Congrats on putting so much behind your Agents.

Scott Harman - Real Estate Coach

My experience with the Carmichael family and the LJ Hooker Property Centre has been outstanding in all ways. The management style is clearly centred on positivity and high energy. They are always asking how they can help and are constantly finding new ways to improve and enhance their agents and support staff’s happiness. This flows across all systems and support. Basically, if it can be done for agents it is; purely so they are free to provide their clients with the best possible service. These systems are some of the best I have ever experienced and I am positive they are at the top of the Australian real estate industry. The culture is one of high performance yet support. The entire team is friendly; often coming together to support each other on the job and at regular social events. It’s a privilege and pleasure to be part of this team.

Jesse Mitchell

After five years of working in a team at another agency, it was time to take the next step in my real estate journey. After meeting with Iain and his staff at LJ Hooker, I knew they would be the right group of people to support me in my career. From the professional initial meeting; to their outstanding onboarding process; to their continued support and training - I am now on track to reach my goals. The feeling of support provided by this LJ Hooker team is unmatched in our industry. To put it bluntly, I'm not competing with my Principal for business, my Principal is supporting me to expand my business. This point can't be underestimated in its importance of taking your career to the next level. I thought this was a big office, with lots of bums on seats, as they say. Actually the reality is that everyone here does well and the owners care about each and every persons' success. I didn’t expect that, but it’s true. I would not hesitate to recommend any agent at any stage of their career to sit down with Iain and see how he and his team can assist you in taking your real estate business to where it deserves to be. “Leadership is action, not position.” Donald H. McGannon, these guys lead!! Day in day out! It’s inevitable that success will follow.

Dylan Hopp

Best structure and the most resources I have ever seen or worked with. As soon as I met with Iain I knew LJ Hooker Cleveland was the place for me. From the moment I walked in the door, I felt at home. The staff are extremely knowledgeable and helpful. The systems they have in place are without a doubt the best in the industry. I would highly recommend any agent that wants to increase their business to give Iain a call!

Kai Evans

I really admire your business, Iain! You have such a great team

Kirstie Clarke - Domain Group Account Manager

I would just like to take this opportunity to thank you and your office for the smooth transition. The service of you and your administration team to assist in settling into the new office and new systems has been outstanding. The professionalism, friendliness, and support have been above and beyond and my compliments to you for the smooth running of both your sales and rental offices. It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff. It would be a pleasure for any agent to work at LJ Hooker.

Debbie Ward - Previous owner of LJ Hooker Birkdale

Thank you for all you have done from Day 1 of me becoming a part of your agency, is support me. I cannot tell you how much this has meant to me and I want you to know that I am very grateful and appreciative. I started my real estate journey in 2014 and was with my previous agency for almost 3 years prior to joining LJ Hooker. It was not an easy decision for me to leave a place where I was treated fairly and where I was actually doing quite well. Change brings new challenges and the unknown, but I needn’t have worried. I can honestly say that I have never felt so welcome and supported as I do now. In an industry where backstabbing, empty promises and the constant pressure to SELL, SELL, SELL, is par for the course, I believe that this LJ Hooker business has got its priorities right. The Carmichael family really look after and care for their staff; offer a wonderful support network; and encourage a respectful work environment. My only regret is that I didn’t agree to have a coffee with Iain Carmichael years earlier!

Corinne Guterres

The Admin Team at this LJ Hooker office is truly extraordinary. You don’t often work with a support team that you regard as friends. This team is the best team I have worked with in the last 20 years. I am never let down, in fact, it seems like I am the most important person in the office for I ask for something and it is always done promptly and accurately. I am confident all the sales staff will tell you similar. The other aspect I really appreciate is they know when something is important or urgent and prioritize it accordingly. It is a really great team and I am proud to be associated with all of them.

Ian Shortell

I started with LJ Hooker recently. Initially, I didn’t want to change agency but now I can say it was the best decision I have made. The support and help I have received here have been outstanding - which was so much more than I expected. To grow your business in real estate, LJ Hooker provides excellent training, mentoring and support. As it is a top agency I have the opportunity to work with experienced LJ Hooker agents and have learnt a lot from them - we have such a great team and we all work well together. Many of them have been so friendly and don’t mind helping each other. The office is at the cutting edge of technology; has a massive database of buyers and sellers; in-house graphic designer; telemarketing; and the best administration team you could think of. Our work is to prospect; negotiate the price; and sell. The majority of the work is done by the agent support team. Thank you to the Carmichael family. You guys have such integrity; moral values; and generosity ... you work very hard to help us to succeed.

Ming Body

Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office.

Garcon Keelan – Domain Group Queensland Sales Manager

I would just like to thank the Carmichael family for all their help since joining the LJ Hooker brand. They really make you feel part of the family, with a fantastic office culture; mentorship; training and guidance. Another benefit of joining Iain and LJ Hooker is the amazing administration team, which look after all my admin; contracts; graphic designing; and marketing. This allows me to do what I enjoy most, which is looking after my clients and helping them achieve their goals. Thank you Iain & the whole Carmichael family.

Craig Barnes

I joined LJ Hooker recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation would be to consider working under their umbrella. I have received endless assistance in setting up - which has brought me immediate success. I have also enjoyed comradery and congenial ambiance in the office. They certainly deserve all the many accolades they have won! I look forward to being part of their success story!

Margot Fabian

Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke :)

Claire Swanepoel - Domain Group Account Manager

Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do. I just list and sell. If I need some help I have an admin team that helps me. It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me. It’s a great office to be part of. Has my business grown is a question! Yes, we have found it a lot easier - because we just list and sell real estate. We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive. We have had the best quarter we’ve ever had – and we’ve only been here 9 months. In terms of admin support, there’s someone to do anything. We’ve got a great office manager; we’ve got a great support team; we’ve got people who look after your marketing; they look after your accounts; they look after putting your listings up and down; signs I don’t have to worry…I don’t put up signs…I don’t do anything. It’s simple – I list and sell real estate.

Ian Shortell - Previous owner of The Professionals - view this video on our LJ Hooker Facebook page

I have been here with LJ Hooker since January 2019. Great move. I am really enjoying myself. Great bunch of people. I made the move to LJ Hooker purely on a business decision. I had known a number of agents who had worked there a long time and everyone said the same thing - “it’s a fantastic place to work”. Working in the office is really good. Everyone is happy chappies. We’re all pulling together and looking to help. It’s a friendly atmosphere. It’s a great environment to work in.

Lee Aston - view this video on our LJ Hooker Facebook page

LJ Hooker under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business. Words that spring to mind are integrity, fortitude, and professionalism. The service is impeccable no matter who you deal - the energy and the thoughtfulness are second to none. I’ve been in real estate 16 years and not had support like this.

Heather Coventry

I just wanted to say a couple of "thank yous", to you, and your family, and the team for making me feel so welcome. What I find is that I have one on ones with James to see how things are going. My goals are to build my own dream house and we are getting close to achieving where I want to be now, and that's because of the support I've got from James and saying well if this is one of your goals, this is the way to achieve it - get out and do this, do that. Being pointed in the right direction is a massive plus for me - I am getting close to where I want to be now. The background support that we get from the Admin side of the Team is fantastic - that's probably the one thing I have noticed since being here is the support system, if you want something it is there, there's no "you've got to look after that yourself" - you just ask the question and its done for you. With the support I have had I have stepped up from one level to another level and now I am loving every minute of it. Since I have come here I have come to work with a smile of my face every day, and that is because everybody is happy - we are a Team - we all get on well ... it is a smiley happy environment - I love it.

Paul Joyce - view this video on our LJ Hooker Facebook page

This is just a short note to say a big thank you for all the help, support and assistance you have given me at LJ Hooker. The office is a happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs.

Lauren Rowe

What we like about working in this LJ Hooker office is that we have a non-selling Principal. We get all the support and don’t need to worry about a thing - as it’s all done by Admin who are always on call to help if you need anything done. We just get on and list and sell. It’s great. We really like working in a large office – we work as a team – that’s what it’s all about.

Phil & Bev Dominey

I joined LJ Hooker after being approached by Iain Carmichael and haven’t looked back. I loved the feel; the approach; the positive nature; and just the loveliness of them all. Since joining I have met some amazing people. I have to tell you that it is a wonderful place to work in terms of characters and just beautiful people. Since I have been with LJ Hooker Cleveland I have had listings and sales that I am very pleased with, and to be completely honest I didn’t realise that I would do as well with these guys but because of their support which they have in place, I have been able to. I had personal situations in my life that stopped me from working at the start of the year and if it wasn’t for their constant support, guidance and care, it would have been very hard to help my sellers and my buyers - they took over the role completely. I am in absolute awe of the Carmichael family. The support of the office is integral to listing and selling property. If I am busy doing paperwork I can’t do that, so they have this amazing support system in place. I have admin at my beck and call, and they are wonderful people - they are problem solvers, and they communicate efficiently. It’s a great team. The lead generation they provide me with - I didn’t believe existed for Sales Agents! So I am very happy with the leads they supply me with, as well as all the prospecting tools they give me, and constantly update. We have Growth Meetings every week to grow our business. We have monthly training called “Road to Captains” which helps all our agents to prospect; follow up; learn our systems; and become better agents. I am constantly inspired by the number of people in our office. We have a lot of sales agents who are fantastic and I am proud of them because they are part of our team. It is not a competitive environment – it is a team environment.

Claire Uttley - view this video on our LJ Hooker Facebook page

The Carmichael family have gone above and beyond for my journey with them at LJ Hooker. There is absolute constant support at any time of day, and they consistently provide world-class training and fantastic backup processes. This combined with the lovely family values they hold, puts them in a number one position for real estate in Australia for me. There is no-one I would rather work with as a result. I’m incredibly thankful.

Claire Uttley

Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business. He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?" It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents, have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker, they do all the hard work. There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you. So my life is made incredibly easy by the entire team. When someone lists their house with Nathan, it's with the whole team at LJ Hooker. As soon as I list a property the office gets straight to work.

Nathan Carter - view this video on our LJ Hooker Facebook page

After working in the industry for many years and seeing how a large number of offices operate, without a doubt, I would have to say that Iain has got it spot on! The support, backup, and resources are right there ready to go, along with systems and processes to make our job of selling as uncomplicated and as stress-free as possible. Sales people are sales people because that’s what they are good at, and here at LJ Hooker, all of the admin and ‘busy work’ is done for you. If you are not here now, you should be.

Chris Roy

I just wanted to say a big “thank you” for persevering in spite of my scepticism – now that I have made the move to LJ Hooker I am delighted at the environment. Coming from a tiny agency I am particularly enjoying the ongoing professional development you are offering on a regular basis. The quality of your chosen speakers is second to none. It has also taken me a little while to get used to the level of assistance available in our office. I had been used to doing absolutely everything myself but am delighted to relinquish so many of the mundane tasks to your willing support crew. The overwhelming office attitude is “what can I do to help?” – a most refreshing approach.

Catherine Goldwater

Thanks Iain, it is a pleasure and a privilege to now be part of your team! After almost 40 years in this amazing industry, Janice and I have been blown away by the professionalism, support and services that your company has provided to us since we started with you!! The amazing backup and resources provided by Rebekah and all the management and administration team have been extraordinary!! Everyone has been so friendly and supportive, and it is giving us a significant competitive edge in the market place. Your office is world class. Thanks to you, and all your family and team!

Alan Lucas